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SMS/Text Messaging Terms & Conditions

Last Updated: 05/06/2026

 

These Terms and Conditions govern the use of SMS or text messaging services provided by PathWell Health. By subscribing to, or using our SMS Services, you agree to be bound by the following terms. If you do not agree with these Terms and Conditions, please do not sign up for or use our Service.

 

  1. SMS Consent Communication
    The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
  2. Types of SMS Communications
    If you have consented to receive text messages from PathWell, you may receive messages related to the following:

    • Appointment reminders
    • Follow-up messages
    • Billing inquiries
  3. Message Frequency
    Message frequency may vary depending on the type of communication. For example, up to 9 SMS messages per week may be received related to appointment reminders, follow-up messages and billing inquiries.
  4. Potential Fees for SMS Messaging
    Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
  5. Opt-In Method
    You may opt in to receive SMS messages from PathWell in the following way:

    • Through written consent at the time of patient visit.
    • By submitting an online form
  6. Opt-Out Method
    You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
  7. Help
    If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at homehealth@pathwellhealth.com
    Additional Options:

    • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
  8. Standard Messaging Disclosures:
    • Message and data rates may apply.
    • You can opt out at any time by texting “STOP.”
    • For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions page.
    • Message frequency may vary.

Updates to This Policy

We may update this Terms of Service periodically. Changes will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this policy or your rights under it, please contact:

Privacy Officer
PathWell Health
99 Hawley Ln Suite 1001, Stratford CT 06614
homehealth@pathwellhealth.com
Phone: (203) 256-1804