Our Commitment to Your Privacy
PathWell Health is committed to protecting your personal and health information. This Privacy Policy and Terms of Service explain how we collect, use, disclose, and safeguard your information when you visit our website, interact with us, or receive services from us.
Information We Collect
Personal Information: Includes your name, address, phone number, email address, and other contact details voluntarily provided via forms or communications.
Health Information: Includes any health or treatment-related information you provide, especially in connection with services delivered under our care programs.
How We Use Your Information
- Provide, coordinate, and manage your care and treatment
- Respond to inquiries or requests
- Send appointment reminders, care updates, or other relevant communications (based on prior consent)
- Conduct internal quality assessments and service improvements
- Fulfill legal and regulatory obligations
Disclosure of Information
We may share your information:
- With healthcare professionals involved in your care
- With business associates under signed agreements that protect your information
- As required by law (e.g., to public health authorities, law enforcement, or regulators)
- With your written authorization for any other purpose
We do not sell, rent, or trade your personal or health information.
Your Rights Under HIPAA
You have the right to:
- Access your medical records
- Request corrections to your records
- Receive an accounting of disclosures
- Request restrictions on certain uses or disclosures
- Request confidential communications
- File a complaint if you believe your privacy rights have been violated
SMS/Text Messaging Terms
By providing your phone number and submitting a form on our website, you consent to receive appointment reminders, service-related updates, and other relevant communications from PathWell Health via SMS.
- Reply STOP to opt out
- Reply HELP for support
- Message & data rates may apply
- Messaging frequency may vary
- For questions or support, contact us at (203) 256-1804 or homehealth@pathwellhealth.com
Data Protection and Security
We implement reasonable physical, administrative, and technical safeguards to protect your information from unauthorized access, use, or disclosure.
Third-Party Services
We do not use tracking cookies, Google Analytics, Google AdSense, or similar third-party advertising tools on our website. Any vendors we work with (e.g., secure data storage or communications tools) are contractually required to maintain strict confidentiality and data protection standards.
Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from minors without appropriate consent.
Updates to This Policy
We may update this Privacy Policy and Terms of Service periodically. Changes will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this policy or your rights under it, please contact:
Privacy Officer
PathWell Health
99 Hawley Ln Suite 1001, Stratford CT 06614
homehealth@pathwellhealth.com
Phone: (203) 256-1804