Our Commitment to Your Privacy
PathWell Health is committed to protecting your personal and health information. This Privacy Policy and Terms of Service explain how we collect, use, disclose, and safeguard your information when you visit our website, interact with us, or receive services from us.
Information We Collect
Personal Information: Includes your name, address, phone number, email address, and other contact details voluntarily provided via forms or communications.
Health Information: Includes any health or treatment-related information you provide, especially in connection with services delivered under our care programs.
How We Use Your Information
- Provide, coordinate, and manage your care and treatment
- Respond to inquiries or requests
- Send appointment reminders, care updates, or other relevant communications (based on prior consent)
- Conduct internal quality assessments and service improvements
- Fulfill legal and regulatory obligations
Disclosure of Information
We may share your information:
- With healthcare professionals involved in your care
- With business associates under signed agreements that protect your information
- As required by law (e.g., to public health authorities, law enforcement, or regulators)
- With your written authorization for any other purpose
We do not sell, rent, or trade your personal or health information.
“Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”
Your Rights Under HIPAA
You have the right to:
- Access your medical records
- Request corrections to your records
- Receive an accounting of disclosures
- Request restrictions on certain uses or disclosures
- Request confidential communications
- File a complaint if you believe your privacy rights have been violated
SMS/Text Messaging Terms & Conditions
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SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
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Types of SMS Communications
If you have consented to receive text messages from PathWell, you may receive messages related to the following:
- Appointment reminders
- Follow-up messages
- Billing inquiries
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Message Frequency
Message frequency may vary depending on the type of communication. For example, up to 9 SMS messages per week may be received related to appointment reminders, follow-up messages and billing inquiries.
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Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
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Opt-In Method
You may opt in to receive SMS messages from PathWell in the following way:
- By submitting an online form
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Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
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Help
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at homehealth@pathwellhealth.com
Additional Options:
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
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Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions page.
- Message frequency may vary.
Data Protection and Security
We implement reasonable physical, administrative, and technical safeguards to protect your information from unauthorized access, use, or disclosure.
Third-Party Services
We do not use tracking cookies, Google Analytics, Google AdSense, or similar third-party advertising tools on our website. Any vendors we work with (e.g., secure data storage or communications tools) are contractually required to maintain strict confidentiality and data protection standards.
Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from minors without appropriate consent.
Updates to This Policy
We may update this Privacy Policy and Terms of Service periodically. Changes will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this policy or your rights under it, please contact:
Privacy Officer
PathWell Health
99 Hawley Ln Suite 1001, Stratford CT 06614
homehealth@pathwellhealth.com
Phone: (203) 256-1804